Version 1.0. For the new and updated version 2.0 please click here.
END-USER LICENSE AGREEMENT
RedKings does not accept real money players from Cyprus, France, Israel, Republic of China, USA, Spain, India, Italy, Bahama, Belgium, Romania, Portugal, Ireland, Poland, Bulgaria, Greece, Hungary, Czech Republic, Slovenia and Denmark.
NOTICE TO USER. By accepting the RedKings Terms and Conditions you also accept to receive newsletters and mailers from RedKings and all its other products. To unsubscribe from these newsletters and mailers, just click the unsubscribe link in the newsletter or send an email to firstname.lastname@example.org. This is a legal contract between you ("You" or "User") and [RedKings.com]. ("Licensor") concerning the software client ("Client Software") and the server software ("Server Software"), collectively the "Software". By downloading the Client Software through clicking on the "I agree button", or by exercising any of your rights hereunder, You are consenting to be bound by all terms and conditions of this End-User License Agreement ("Agreement"). If You do not agree to all terms and conditions of this Agreement, You may not proceed to download the Client Software.
RedKings.com is operated by RK Operation Ltd and powered by Microgaming. All transactions will be billed by RedKings. This website is owned and operated by RedKings and powered by Microgaming. Payment services are provided by Skill Processing Ltd. Credit card transactions on your bank statement will be shown as www.RedKings.com.
RedKings is powered by Microgaming. The poker software is protected by copyright laws and international copyright treaties. All rights, including ownership rights and all intellectual property rights, in and to the poker software and related documentation and trademarks shall remain in Microgaming and/or its licensors and suppliers. Without prejudice to other clauses of this Agreement, your right to use the poker software will terminate automatically and immediately if you fail to comply with this Agreement. Upon termination, You must immediately stop using the poker software and you must delete all copies of the poker software. If the poker software is provided to you under a limited "trial period" or similar, your right to use the poker software will automatically terminate upon expiry of the applicable trial period and you must then immediately stop using the poker software and delete all copies of the poker software. You expressly acknowledge that the poker software may include functionality that will enable its licensor to disable your use of the poker software in case of your breach of this Agreement and/or that will automatically disable your use of the poker software upon expiry of any trial period.
Microgaming grants to Player a non-exclusive license, without right to sub-license, to use the Software, subject to the terms of this Agreement. RedKings.com and Microgaming may modify this Agreement at any time without notice and Player shall periodically review this Agreement and any other terms and conditions posted at this Web site at a rate not less than once monthly. Player shall not participate in the Games, open, use or reuse the Software, enter the Web site, or the cardroom, nor accept any prize if Player does not fully understand, agree to, become a party to, and abide by, without exception, all rules, regulations and terms and conditions contained herein, which may change from time-to-time. The term of this Agreement will be automatically extended for three years from the date you receive any RedKings.com Software upgrades or subsequent RedKings.com Software versions. LICENSE GRANT. Licensor hereby grants to You a non-exclusive, personal and non-transferable license to use the Client Software and any enhancements, improvements, updates or bug fixes thereto provided to You by Licensor or an authorized distributor of Licensor in machine executable object code form on the terms set forth below and to access the Server Software only through operation of the Client Software.
You may use the Client Software on any single server computer and make one (1) copy of the Client Software for back-up and archival purposes, provided that any copy must contain all of the original software's proprietary notices. Commercial use of the Client Software is strictly forbidden. You are only allowed to wager for Your personal entertainment. You acknowledge and agree that Your use of the Software is in a strictly personal (and not professional) capacity. Prior to any participation at RedKings.com you are solely responsible to inform yourself of any and all laws and regulations on gambling which apply in the jurisdiction where the Software is used in order to determine any restrictions that may apply to You and to act in accordance with such restrictions. You agree and acknowledge you have reached the age of 18 or any higher legal age which may apply in Your jurisdiction under any laws and regulations on gambling.
You may not modify, alter, translate, reverse engineer, decompile, disassemble (except to the extent applicable statutory laws specifically prohibit such restriction) or otherwise attempt to derive the source code of the Software, or create derivative works based on the Software, copy the Software (except as specified above), sell, rent, lease, sublicense, distribute or otherwise transfer the Software or any rights thereto, or remove any proprietary notices or labels on the Software, or use the Software in any multi-user, network, or multiple computer environment or in any time-sharing or computer service business, or permit or enable any third parties to use the Software or do any of the foregoing acts.
- You are solely responsible for maintaining the confidentiality of your nick name/user name and password and are fully responsible for all activities that occur under your nick name/user name and password.
You are fully responsible for any unauthorized use of your registered email address that may result in another person getting access to your nickname/user name and/or password.
Without limitation of the foregoing, you are responsible for keeping your anti-virus and firewall software updated and for taking other appropriate steps in order to maintain the confidentiality of your nick name/user name and password.
- Regarding additional password and account security, you agree to:
- Immediately notify RedKings.com of any unauthorized use of your nick name/user name and password or any other breach of security, and
- Ensure that you exit from your account at the end of each session. You are liable and responsible for any unauthorized use of the RedKings.com, even if you use the auto login feature provided by RedKings.com, up and until you notify RedKings.com's Customer support by telephone regarding that unauthorized use and confirms the notification from your registered email address. You indemnify the RedKings.com against all activities conducted through your account.
- You may cancel your membership at any time by sending an email to the RedKings.com and providing:
- Our customer service department with a notice of your intent to cancel the membership along with your nick name/user name; and
- Any outstanding fees owed for your membership.
- Without limiting other remedies, the RedKings.com may immediately issue a warning, temporarily suspend, indefinitely suspend, and/or terminate your access and use of the RedKings.com, withhold your account balance, temporarily or indefinitely suspend your account, and recover any cash-outs, bonuses and winnings, and terminate this Agreement, with or without advance notice, if:
- RedKings.com believes that you have breached any term of these Terms of Service or any policies, guidelines or rules it incorporates by reference;
- You fail to pay any amount due by the payment due date;
- We are unable to verify or authenticate any information you provide to RedKings.com;
- We believe that your actions may cause legal liability for you, our users or RedKings.com.
- RedKings.com decides to cease operations or to otherwise discontinue any of the RedKings.com or parts thereof.
- If RedKings.com terminates your account for any cause attributable to you, your account balance is non-refundable and deemed forfeit.
- You agree that neither RedKings.com nor any third party acting on our behalf shall be liable to you for any termination of your membership or access to the RedKings.com. You agree that if your account is terminated by RedKings.com, you will not attempt to re-register as a member without prior written consent from RedKings.com.
- If RedKings.com decides to cease operations or to otherwise discontinue any of the RedKings.com or parts thereof, RedKings.com may terminate this Agreement and disburse any remaining account balance, less any costs or charges attributable to your account.
- Membership is void where prohibited.
- Security Check. In order to maintain a high level of security and integrity, RedKings.com reserves the right to conduct a security check at any time to validate your identity, age and Registration Data. To facilitate our security checks you shall provide such information or documentation as requested by the RedKings.com. Failure to provide satisfactory response to the RedKings.com within the timeframe specified by the RedKings.com, will be considered a material breach of these Terms of Service.
- Taxes, Duties & Fees. All taxes, duties and fees applicable in connection with any money or prizes awarded to the Player are the sole responsibility of the Player.
- Your account is not a banking facility. Deposits should only be made with a view to using funds to play poker, place bets or wager in casino. Should You make repeated deposits and withdrawals without playing poker, placing a commensurate amount of bets, or placing all low or very low risk bets, we reserve the right to pass on to your accounts, without prior notice, any bank charges (15% of the amount) we have incurred before closing the account.
- Any payments of funds made to you from Us are subject to a surcharge to cover costs such as in the case of Wire Transfers and withdrawals via Online Wallets, which We will deduct from your balance before processing the withdrawal. The surcharges, which are subject to change, are as follows:
- Wire Transfer - €10.00* (over €500 no charge)
- Credit cards – No charge
- Online Wallets – No charge
- Any payments of funds made to you from Us are subject to a surcharge to cover costs such as in the case of Wire Transfers and withdrawals via Online Wallets, which We will deduct from your balance before processing the withdrawal. The surcharges, which are subject to change, are as follows:
- Any form of fraudulent activity on the RedKings.com, as determined at RedKings.com's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, and the provision of false Registration Data or other requested information.
- In addition to any other remedies provided under these Terms of Service, the RedKings.com may pursue claims for criminal prosecution and/or civil damages for any fraudulent activities.
- Player agrees not to attempt to exploit any error, virus, bug, defect or inconsistency ("Bug") found in the Software, to their advantage, or to the disadvantage of other players, at any time. Furthermore, Player agrees to report any such Bug to customer service immediately upon discovery of same.
- Any form of cheating on the RedKings.com, as determined at RedKings.com's sole discretion, is strictly prohibited. Cheating includes any form of manipulation of the outcome of the hand or game, so that the odds of winning are changed to favor the Player. In particular, and without limitation, cheating includes any form of "collusion" as that term is commonly understood in the industry. In addition to any other remedies provided under these Terms of Service, the RedKings.com may pursue claims for criminal prosecution and/or civil damages any form of cheating.
- RedKings.com reserves the right to return funds to its rightful owner, if determined that funds won by the Player were from an account that itself had obtained these funds fraudulently, or was being used without the account owner's permission.
- RedKings.com is committed to fair play and to combating fraudulent activity, and has zero tolerance towards inappropriate play and fraudulent activity. Any Player involved in any form of suspected fraudulent activity will be reported to the appropriate authorities.
- Only 1 real money account is allowed per household! No person will be allowed to maintain more than one account. The RedKings.com reserves the right to request a photocopy of a government-issued ID or its equivalent, in order to verify the Player's identification. If a Player opens more than one account, the RedKings.com reserves the right to block play for all the Player's accounts except one remaining account.
- It is the responsibility of the Player to cash-out any remaining funds before the Player blocks any account(s). Any play money credits, player points, tournament tickets, promotional bonuses or coupons within the blocked accounts are non-transferable and in such an instance shall be deemed null and void.
- RedKings.com reserves the right to close any other real money accounts that are traced to the same address or computer. In such a situation, any remaining monies may be cashed out by the Player. If promotional bonuses have been deposited into a duplicate account by RedKings.com, RedKings.com reserve the right to remove all bonuses paid into all linked accounts. If an amount of money paid into either of the accounts by the RedKings.com is outstanding, RedKings.com reserve the right to demand that the Player deposits a sum into his/her account equal to the debt owed. This amount shall be removed by RedKings.com in order to settle any outstanding debt.
- Player is only allowed to fund 2 real money accounts on behalf of other players. If Player funds more than three accounts in total, i.e. their own and 2 other players', RedKings.com reserves the right to block play for all the accounts except one remaining account. RedKings.com reserves the right to withhold account balances on the blocked account(s) indefinitely and to confiscate any and all funds. Any play money credits, player points, tournament tickets, promotional bonuses or coupons within the blocked accounts are non-transferable and in such an instance shall be deemed null and void.
- RedKings Loyalty Points are valid for 6 months. For example, if you earn 10 LP on 15 of June , they will expire on 15 of December.
Fraud, software bugs & cheating
Prohibited Program Policy
Background and purpose
We recognize that people want to become better poker players so they can improve their performance at our tables. There are a number of techniques that can be used to achieve this goal. In our opinion, not all of the existent tools are consistent with "fair play". The purpose of this policy is to separate acceptable techniques of performance improvement from techniques that are prohibited at RedKings.com.
First of all, we would like to emphasize that education and experience are the strongest ways to develop a more successful game. We encourage this, and recommend worthwhile books for players interested in improving.
We also recognize that numerous software tools are available which promise to help players improve their game performance. After consultation with many of our players, including professional poker players and top poker industry experts, we have decided to clearly separate these programs into two categories:
- software tools that provide a fair advantage to a player and are allowed; and
- software tools that provide an unfair advantage to a player and are prohibited.
We both warn and promise players that we have a strict policy towards the use of prohibited programs. We have a zero-tolerance policy in effect against "poker bot" usage, collusion and other forms of cheating.
We want to keep our games fair for everyone and will take necessary measures to ensure this. For this reason, we reserve the right to change this policy at any time and at our own discretion.
We believe that players who use automated "poker bot" programs to make decisions or take actions on their behalf in games are cheating. All players must be comfortable and secure that they are technologically equal in our card room. To ensure this, we have banned the use of these programs.
To be clear, players are prohibited from operating these programs or allowing these programs to operate while logged into their accounts. This prohibition includes all games, including tournaments and ring games, for all currencies, including real money and play money.
Only humans are permitted to play on our site. Artificially-intelligent programs, processes, applications and all other forms of software and hardware - including "Poker Bots" or "Auto Folders" - are prohibited from making game decisions or taking game action on our site, either under their own auspices or under the supervision of a human.
Fair and unfair advantage
Through analysis of hand histories, players can learn about patterns, strengths and weaknesses in their game play (and that of their opponents), and determine areas for improvement. We provide comprehensive hand history statistics in our software, but recognize some players want more specific details than that.
Programs that aggregate hand histories to profile a player's own play and/or the play of opponent players at the same poker table are allowed.
PokerTracker and Texas Calculatem, for example, are programs that provide detailed statistical analysis of hand histories for beneficial review. As well as personal game play analysis, these programs also compile and profile a player's opponents' play. This is similar to how a meticulous player might use our "Player Notes" feature after every hand to compile their own profiles on opponents. As such, these programs are allowed.
Conversely, programs that use statistics not collected by the player himself/herself through ordinary, fair game play, are not allowed. Programs that share data are not allowed. Further, we do not allow players to collude, share hole card information or team up against other players. We also prohibit the use of any software program that facilitates the sharing of this information or player profiles.
PokerEdge and CardAnalyzer, for example, are programs that compile player profiles in a database and then sell subscription access to their systems. These programs allow players to access profile information on players they have never played against, and we believe this provides an unfair advantage. As such, these programs are prohibited.
|AdvancedPokerTraining||Advisor||Advanced Poker Calculator||Real-time Calculator|
|Coach Rounder||Coach||Hand Grabber||Miner|
|Gam Poker Analyzer||Odds Calculator||HHdealer||Miner|
|Holdem Genius||Real-time Calculator||Holdem Hawk||Calculator|
|Holdem Helpem||Real-time Calculator||Holdem Inspector||Advisor|
|Holdem Indicator||Real-time Calculator||Holdem Pirate||Advisor|
|Holdem Manager||Analytics||Holdem Spy||Advisor|
|Hold'em Manager 2||Tracker||Hold'em Watcher||Bot|
|Hold'em Profiler||Tracker||iHH Harvester||Miner|
|Holdem Ranger||Odds Calculator||Mandraker||Bot|
|Holy Grail of Poker||Coach||NoLimitFoldem||Bot|
|iHoldemIndicator||Calculator||Official Poker Rankings||Miner|
|iOmahaIndicator||Calculator||Omaha High Inspector||Real-Time Calculator|
|KayTeEmPro's Odds Calculator||Odds Calculator||Online Poker Bot||Bot|
|LongHUD||HUD||Open Holdem Bot||Bot|
|MagicHoldem||Real-time Calculator||OPI Wizard||Miner|
|Omaha Brain||Real-time Calculator||Poker Bot||Bot|
|Omaha Indicator||Real-time Calculator||Poker Bot+||Miner|
|Omaha Poker Coach||Real-time Calculator||Poker Crusher||Miner|
|Perfect Reads||Analytics||Poker Inspector||Miner|
|PLO Ranger||Advisor||Poker Sidekick||Bot|
|Poker Academy Prospector||Analytics||Poker Table Manager||Miner|
|Poker Buddy||Buddy List||Poker Table Ratings||Miner|
|Poker Butler||Advisor||Poker Usher||Miner|
|Poker Calculator Pro||Real-time Calculator||PokerEdge||Bot|
|Poker Evolution||Odds Calculator||Preflop Autofolder||Bot|
|Poker Indicator||Real-time Calculator||Preflop Poker Bot||Bot|
|Poker Juggernaut||Real-time Calculator||Seeker||Miner|
|Poker Office||Tracker||Sense Mind||Miner|
|Poker Potjie||Odds Calculator||Shanky Bot||Bot|
|Poker Pro Labs||Tool||SharkMate||Advisor|
|Poker Sharpener||Real-time Calculator||Sit And Go Shark||Advisor|
|Poker Sleuth||Odds Calculator||Sit n' Go Brain||Table Finder|
|Poker Sniffer||Real-time Calculator||Sixth Sense||Miner|
|Poker Stove||Odds Calculator||SmartCollector||Miner|
|Poker Vitals||Real-time Calculator||SpadeEye||Miner|
|Poker Weapon||Odds Calculator||SpinWiz||Tool|
|Poker Wingman||Real-time Calculator||StatsForPoker||Advisor|
|Poker Wizard||Advisor||Stud Inspector||Table Finder|
|Poker4Tuna||Tracker||Table Shar||Table Finder|
|PokerAce HUD||HUD||TableScan Turbo||Bot|
|PokerAnalytics||Tracker||Texas Auto Fold||Miner|
|PokerEval||Odds Calculator||Tournament Inspector||Bot|
|PokerStrategy Equilator||Odds Calculator|
|Pot Odd Rechner||Odds Calculator|
|PPA Poker Calculator||Odds Calculator|
|SharkScope (including Sharkscope HUD)||Tracker|
|Sharktoolz Bankroll Manager||Bankroll Manager|
|StoxPoker Combo||Odds Calculator|
|Stud Indicator||Real-time Calculator|
|Table Ninja II||Tool|
|Texas Calculatem||Real-time Calculator|
|Tournament Indicator||Real-time Calculator|
|Universal Poker Table Organizer||Tool|
Supervision and sanctions
We currently have sophisticated processes in place to detect and prevent the use of prohibited programs. This technology is an extension of our anti-collusion security systems, and is deeply integrated with multiple tiers of our client and server architecture.
It is in our collective interest to ensure the safety and integrity of the game and this is part of the security we offer all our players.
We reserve the right to close accounts, seize funds and ban players from playing at RedKings.com for using prohibited programs or cheating.
If you are considering using a program that is not on this list, please e-mail support with information about the program, including its name and a URL where we can find it. After we review it, we will make a decision about whether or not it is allowed.
Heads-up Seating Policy
Background and purpose
Taking feedback from our players into consideration, about players occupying many tables alone, we have decided to introduce a policy limiting the number of heads-up cash game tables a player can be sitting at while waiting for an opponent. This policy is intended to maintain the fair play conduct expected of all players affiliated with the Operator and Microgaming Network.
A player is not allowed to sit and wait for an opponent at more than one heads-up table of the same game type, limit type and stake, and maximum four tables in total. For example, you may sit and wait for opponents at a €1/2 NL Hold Em table, a €1/2 FL Hold Em table, a €0.5/1 PL Omaha and €1/2 PL Omaha table, since you are not waiting for an opponent on two or more tables of the same game type, limit type and stake.
Please note that this is not a restriction on the number of tables you are allowed to play simultaneously, only on how many tables you are allowed to have open while you are waiting for an opponent, e.g. you can be playing at six €1/2 NL Hold Em heads-up tables and wait for an opponent on a seventh.
Supervision and sanctions
The seating policy is monitored by Microgaming Network and the Operator. The Operator and Microgaming Network reserve the right to temporarily block and close accounts, and ban players from playing at the Operator for violating the Heads-up Seating Policy.
Map - Multi account policy
Microgaming Network allows players to register accounts with multiple Network Operators, but has the policy that an individual may only register and play for any single tournament from one of these accounts.
Any player who plays in a tournament from multiple player accounts will be in violation of this Multi Account Policy (MAP) and suffer the following consequences:
- They will be disqualified from a tournament in-progress if the violation is detected in real-time.
- All money in all their player accounts with Microgaming Network operators will be confiscated, and the accounts closed.
- They will be permanently banned from playing on Microgaming Network.
When these banned players are caught, their money will be confiscated and their account closed.
At Microgaming Network's discretion, tournament pay-outs (the distribution of tournament prize monies to winners) can be held for up to 14 days if an investigation is required (though we will try to conclude all investigations within 72 hours). Investigations are predicated on automatic processes and manual checks conducted by separate support and security teams both during and after tournaments.
Where an investigation determines there is or has been a violation of the MAP, all accounts suspected of being involved may be frozen for the duration of the investigation. This means that players will not be able to log in or play, and they will not be able to withdraw or transfer funds. We recognize that this will be an inconvenience and we regret that this may affect innocent players.
Where an investigation requires that tournament pay-outs be held pending distribution to winners, Microgaming Network will endeavour to communicate this to all players involved shortly after the tournament concludes.
Microgaming Network has the policy of not sharing the results of its investigations. However, where appropriate, both the results and actions being taken will be made available to players through Microgaming Network Operators' websites. If prizes need to be redistributed, this information will be provided directly to players.
Microgaming Network recognizes that it is critically important to provide safe gaming for all our players, and to ensure that our card room is fair. We go to great lengths to eliminate all unfair advantages and are removing the potential advantage provided by using multiple accounts to register for a tournament
We also want to be clear that cheating of any kind will absolutely not be tolerated.
Tournament collusion refund policy
This Tournament Collusion Refund Policy is an attachment to the RedKings.com Terms of Service and Microgaming Network's Multi Account Policy. As such it cannot be reviewed as a stand-alone policy nor does it overrule these documents in case of confliction. Please read through the above two documents before proceeding. This Tournament Collusion Refund Policy covers RedKings.com accounts and RedKings.com accounts only. Accounts affiliated with other operators within the network will not benefit from it.
This Tournament Collusion Refund Policy details reimbursement rules in cases of confirmed tournament collusion. The punitive measures enforced upon caught colluders - although mentioned - are regulated by the MAP.
This Tournament Collusion Refund Policy has been engineered to provide just treatment in the case of cheating being determined in tournaments. All decisions will be made by RedKings.com and cannot be overruled. Detailed information regarding investigations – and the investigations made by the Microgaming Network Security Team - will be released at the investigators' discretion.
The Tournament Collusion Refund Policy deals with three separate types of tournament collusion; checkdowns, chip dumping and co-op play (multi-accounting).
Checking down can occur when two or more players call an all-in player. On RedKings.com it is against the rules and ethics of the game of poker to expressively agree upon this conduct.
Equally it is against the rules to suggest such an action. However, merely suggesting it does not equate collusion. Players found guilty of verbally agreeing to not play each other in a hand with the explicit intent of maximizing the chance of eliminating a third player will receive a warning. Repeat offenders risk having their prize money confiscated.
Tournament chip dumping is defined as a situation where one player purposely loses chips to another player with the sole intent of increasing their combined chances of winning prize money. Chip Dumping will incur a permanent ban of all involved accounts and the forfeit of the total value of prize money.
Co-op Play (multi-accounting)
Co-op play is defined as situations where one or more players enter a total of two or more accounts into a tournament (scheduled or Sit & Go) and are sharing, or attempting to share, information about hands or players between them. Sharing information includes playing the accounts from the same computer, using online messaging services or any other form of off- or online communication.
All Co-op play accounts will be permanently banned and risk, based on the MAP, having their prize money and their entire bankroll confiscated. In all cases of multi-account collusion a full investigation of related accounts will also be initiated. The individuals behind all caught accounts are not welcome to play on RedKings.com under any circumstances.
Live event packages
- Player is solely responsible for ensuring that the information registered with the account is correct. Verification may be required.
- Player must be 18 years of age at the start of the tournament(s) included in the package unless otherwise stated.
- Winning a package does not exclude players from also winning other packages available.
- Package is personal and may not be transferred.
- Packages are not refundable for cash.
- Player approves that RedKings.com may use his or her personal details for registration, administration and marketing purposes.
- Player is solely responsible for following instructions provided by RedKings.com regarding tournament registration, sign-up, gear pick-up.
- Player is solely responsible for making sure he or she abides by dress codes, ethical rules or other requirements set by the event organizer.
- Player is solely responsible for showing up in time for the event.
- Player is solely responsible for making sure winnings are taxed according to local jurisdiction and law.
- RedKings.com retains the right to change information about this event at any time.
- RedKings.com retains the right to cancel the event and replace the package with a package of equal value to another event of RedKings.com's choice.
- If a player wins more than one package to the same event the player can keep the affiliated spending/travelling cash but forfeits the right to buy-in. This part of the package will be offered in a special event organized by RedKings.com.
- If a player does not meet the age requirement they will be allowed to play in qualifiers on the conditions that should they win the prize package: The player can keep the affiliated spending/travelling cash but forfeits the right to buy-in. This part of the package will be offered in a special event organized by RedKings.com.
- Player will be required to wear branded gear (clothes etc) made available to player at location or in advance.
- Player may not, while playing any event included in package, represent any other company or organization or sign sponsorship with any other gaming operation without explicit written approval from RedKings.com.
- Failure to comply with any of these terms may - at the sole discretion of RedKings.com - lead to player forfeiting his right to all or some elements within the package such as buy-in.
DISCLAIMER OF WARRANTIES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THAT THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND. TO THE EXTENT PERMITTED UNDER APPLICABLE STATUTORY LAW, LICENSOR, ITS LICENSORS AND SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, REGARDING THE SOFTWARE. NEITHER LICENSOR NOR ITS LICENSORS OR SUPPLIERS WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY OR RELIABILITY, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE. THE ENTIRE RISK AND ALL COST AND LIABILITY AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE AND ITS USE IS ASSUMED BY YOU. THE ABOVE EXCLUSIONS SHALL NOT AFFECT YOUR STATUTORY RIGHTS.
LIMITATION OF LIABILITY. LICENSOR'S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF OR RELATED TO USE OF THE SOFTWARE OR OTHERWISE RELATED TO THIS AGREEMENT, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN NO EVENT EXCEED THE FEE, IF ANY, PAID BY YOU FOR THE SOFTWARE OR FIFTY (50) EUROS, WHICHEVER IS LOWER. TO THE EXTENT PERMITTED UNDER APPLICABLE STATUTORY LAW, IN NO EVENT WILL LICENSOR OR ITS LICENSORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR COST OF OBTAINING SUBSTITUTE GOODS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, AND ANY OTHER SUCH DAMAGE OR LOSS), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF LICENSOR OR ITS LICENSORS OR SUPPLIERS OR AUTHORIZED DISTRIBUTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL NOT AFFECT YOUR STATUTORY RIGHTS.
TITLE. The Software is protected by copyright laws and international copyright treaties. All rights, including ownership rights and all intellectual property rights, in and to the Software and related documentation and trademarks shall remain in Licensor and/or its licensors and suppliers.
TERMINATION. This Agreement, including all of Your right to use the Software, will terminate automatically and immediately if You fail to comply with this Agreement. Upon termination, You must immediately stop using the Software and You must delete all copies of the Software. If the Software is provided to You under a limited "trial period" or similar, your right to use the Software will automatically terminate upon expiry of the applicable trial period and You must then immediately stop using the Software and delete all copies of the Software. You expressly acknowledge and agree that Licensor may have included in the Software functionality that will enable Licensor to disable your use of the Software in case of Your breach of this Agreement and/or that will automatically disable your use of the Software upon expiry of any trial period.
ENTIRE AGREEMENT AND AMENDMENTS. This Agreement represents the complete agreement between You and Licensor concerning the subject matter hereof. Licensor reserves the right amend this Agreement at any time at Licensor's sole discretion, by posting a new version of the Agreement on the website www.redkings.com, in which case You will be required to agree to such new terms and conditions in order to continue Your use of the Software. You acknowledge and agree that Licensor may disable your use of the Software in case you do not agree to such revised terms and conditions.
THE Site reserves the right to revise, amend, or modify these Terms of Service and our other policies, guidelines, and rules at any time and in any manner.
THE management also reserves the right to change the terms and conditions, cancel any promotion at any time without notice and change the Rake and/or Rake calculation plus Player Points system and methodology at any time without prior notice.
THE management is entitled to charge you a monthly administrative fee of €5 per month if your Account becomes inactive and for as long as it remains inactive. An account will be considered as "Inactive" if the account holder has not logged into RedKings at least once during a period of 90 consecutive days. The monthly administrative fee is subject to change.
INVALIDITY. If any provision of this Agreement is held to be invalid or unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable.
GOVERNING LAW AND JURISDICTION. This Agreement shall be governed by and construed in accordance with the substantive laws of Sweden without reference to its conflict of law principles. Any dispute arising out of this Agreement shall be settled by the Swedish courts and the parties hereby irrevocably submit to the exclusive jurisdiction of such courts.
Version Number 1.7, Last Updated May 25th, 2015
By using and/or visiting any section of the website www.betredkings.com (the "Website"); or by opening an account on the Website you agree to be bound by:
The General Terms and Conditions, on this page;
Any game rules,
Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.
- All of the terms and conditions listed above shall together be referred to as "the Terms".
- Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
- The Terms will come into effect on the 16th of March 2015.
- By using and/or visiting any section of the website www.betredkings.com (the "Website"); or by opening an account on the Website you agree to be bound by:
GENERAL TERMS AND CONDITIONS
OPENING YOUR ACCOUNT
- In order to place a bet via the Website, you will need to open an account on the website ("Your Account").
- For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the Cyprus, France, Israel, Republic of China, USA, Spain, India, Italy, Bahama, Belgium, Romania, Portugal, Ireland, Poland, Bulgaria, Greece, Czech Republic, Slovenia, Denmark, Australia and Germany or if you are in such a jurisdiction then you should not open an account or use the Website.
- When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
- A player must register personally by following the on-screen instructions.
- When you open Your Account You will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details").
You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and:
all transactions made from the Duplicate Account will be made void;
all stakes made using Duplicate Account shall be voided and deposits will be returned to you; and
any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account
- If you wish to open another account, you may do so by contacting the Manager at email@example.com. If a new account is opened, the old account will be closed.
- You must maintain your account and keep your details up-to-date.
- If you wish to close your account you must send a request to do so on firstname.lastname@example.org. By closing Your Account, You also consent to the forfeiture of any promotional bonuses, prizes or benefits which you may have acquired.
- In the event of closure of Your Account because of gambling addiction or if your account has been closed due to fraud you acknowledge that you are prohibited from opening a new Account. The Company will not be liable if you manage to open a new account, for such action nor for any direct or indirect consequential damages. The company shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.
VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
You warrant that:
You are not younger than:
- Of 18 (eighteen) years; or
- Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require ("the Legal Age"); and
- The details supplied when opening Your Account are correct; and
- You are the rightful owner of the money in your Account.
- You are a resident in a jurisdiction which allows gambling
- The money deposited is not derived from any activity which is illegal.
- The company complies with European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the company and, if necessary, a suspicious transaction report will be made by the company to the competent Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
- All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
- By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering (the "Checks").
- The identity of the player will be verified on cumulative withdrawals of €2,330
- In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more.
If we are unable to confirm that you are the Legal Age then we may suspend Your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:
- Your Account will be closed;
- All transactions made while you were underage will be void, and all related funds deposited by you will be returned;
- any stakes for bets made while you were underage will be returned to you; and
- any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.
- You warrant that:
INACTIVITY AND DELETION OF PLAYER ACCOUNTS
- THE management is entitled to charge you a monthly administrative fee of €5, €5, £5, 50Kr per month if your Account becomes inactive and for as long as it remains inactive.An account will be considered as "Inactive" if the account holder has not placed any bets at Bet.RedKings.com for any amount at least once during a period of 90 consecutive days. The monthly administrative fee is subject to change.
- If the player account remains inactive for more than 12 months and the account balance is €0, no further charge will be incurred. The inactivity fee will be incurred on a monthly basis until the next login is performed at the website, in this case, the operator is entitled to block the player account.
- Should a player account remain inactive for thirty months, meaning that no transaction has been recorded on that specific account for the above mentioned time, we will remit the remaining balance in that account to the respective player. If the player cannot be contacted satisfactorily, the remaining balance shall be remitted to the relevant gambling authority.
USERNAME, PASSWORD, AND CUSTOMER INFORMATION
- After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may retrieve your password by clicking on the “Forget your Password” link below the login portal.
DEPOSITS TO YOUR ACCOUNT
- If you wish to participate in betting or gaming using the Website, you must deposit money into Your Account which you can then use to place bets or play games. We reserve the right to undertake basic KYC checks within reasonable time on player deposits for the purpose of verifying compliance with Sections 5 and 11 of the Terms.
- Deposits to the cash player account are made by transfer of money to the company’s account by way of the payment methods stated on the website. The payment methods currently available include debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The company reserves the right, to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our website.
- We do not accept cash funds sent to us.
- By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.
- The company can, under certain circumstances, credit a player’s account with so called “bonus money”. The conditions for the crediting of the bonus (e.g. First Deposit Bonus) and the amount of the bonus is determined by the company and set out on the website from time to time. Please visit the Promotions section on the website in order to view our latest promotions.
- The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus amount and all winnings from this bonus will be forfeited.
- Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest.
- We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
The time taken for your deposit to appear on your account balance is as follows:
Deposit Method Time Lapse Required Credit / Debit Cards Instant Online Bank Transfer Instant E-Wallets Instant PrePaid Cards Instant Bank Transfers 3 to 4 Working Days
WITHDRAWALS FROM YOUR ACCOUNT
You may request withdrawal of funds from Your Account at any time provided that:
- all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
- any Checks referred to in paragraph 5 above have been completed.
Once we have approved your withdrawal you must give us sufficient information as to how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. All withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated.
We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
- Player funds which are restricted from playing will be displayed in a separate balance on the player’s main page, a player may not withdraw these restricted funds (Bonus money).
- You are responsible for reporting your winnings and losses to your local tax or other authorities.
- If an account has been dormant, closed, blocked or excluded for any reason and for any period of time the player may contact our support team to recover any pending funds that he might still have in the account. Our support team will immediately launch an investigation into the claim and the player will be contacted back with information of how the funds will be transferred back to him.
- You may request withdrawal of funds from Your Account at any time provided that:
PLACING A BET OR GAMING
- All transactions will be concluded in the language from which you placed your transaction.
- It is your responsibility to ensure that the details of any transaction are correct.
- You can access your transaction history on the Website.
- We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.
- Once your bet is confirmed, you cannot cancel the transaction without our written consent.
- If a game is miscarried or aborted kindly visit the Sports Section of the website which contains the applicable General Betting Rules.
COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
The following activities are not allowed and constitute a material breach of the Terms:
- Colluding with other third parties;
- Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';
- Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
- Taking part in any criminal activities including money laundering and any offence with criminal repercussions.
- Transferring of funds from one player account to another.
- We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.
- If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing email@example.com.
- We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
We reserve the right to withhold payment and to declare bets on an event null and void if we have evidence that:
a) the integrity of the event has been called into question
b) the price/s or pool has been manipulated
c) match rigging has taken place
d) the game or event did not come to its natural conclusion
We reserve the right to terminate events and/or games in any instance mentioned in the preceding clauses and in any other instance were any sort of abuse is detected.
Evidence on the above will be based on the size / volume/ number or pattern of bets placed with on our gaming portals and/or if a decision has been given by a relevant governing body of the sport in question.
Deposits made into your Account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit/s in part or in full, to retract any costs that may have resulted in conjunction therewith and to close your Account indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.
- The following activities are not allowed and constitute a material breach of the Terms:
OTHER PROHIBITED ACTIVITES
- You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
- You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
- You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.
- You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
- We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
- It is prohibited to sell, transfer and/or acquire accounts from other players.
CLOSURE AND TERMINATION BY US
- It is company policy in the interests of security and in accordance with gaming legislation, that if no transaction has been recorded on Your Account for thirty months (an “Inactive Account”), we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the company.
- The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.
- In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law. Or the competent Authority.
ALTERATION OF THE WEBSITE
- We may, in our absolute discretion, alter or amend any product offered via the Website at any time for the purpose of maintaining the Website.
- Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
- We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.
ERRORS OR OMISSIONS
A number of circumstances may arise where a bet is accepted, or a payment is made, by us in Error. Reasonable efforts are undertaken to prevent errors or omissions, however system problems or human error may lead to such circumstances. Such circumstances may include, without being limited to, the hereunder situations:
a) Acceptance of a bet at a price which is significantly different from those available in the market at the time the bet was placed;
b) Miscalculation (including due to human error) of bonuses, winnings or returns paid to you;
c) Information on odds or terms of a bet may have been entered incorrectly as a consequence of human error or computer malfunction;
d) Errors or omissions resulting from Prohibited Activities
e) Errors or omissions which result in winnings being flagrantly incorrect or different from those on the market;
f) Continued acceptance of bets on a market or event that has already been closed or suspended (“late bets”).
- We reserve the right to correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet or, in cases where the correction or resettlement of the bet is not possible, to declare such bet void and refund the stake in question back into Your Account.
- Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you. You will forfeit any winnings/losses that result from any such Error.
- A number of circumstances may arise where a bet is accepted, or a payment is made, by us in Error. Reasonable efforts are undertaken to prevent errors or omissions, however system problems or human error may lead to such circumstances. Such circumstances may include, without being limited to, the hereunder situations:
EXCLUSION OF OUR LIABILITY
- Your access to and use of the products offered via the Website, is at your sole option, discretion and risk.
- We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
- You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:
Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act,
suspend your Account so that you are unable to place bets or play games on the Website,
Close Your Account with or without prior notice from us.
Recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by any material breach.
- We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.
INTELLECTUAL PROPERTY RIGHTS
- All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
- Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
YOUR PERSONAL INFORMATION
- We are required according to the Data Protection laws to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use your personal information.
- By providing us with the information, you consent to our processing your personal Information for the purposes set out in the Term, for operating the Website or to comply with a legal or regulatory obligation.
- As a policy the Company will not disclose any personal information to anyone other than those employees that need access to your data to provide you with a service.
- We will retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.
- Players have the right to their personal data held by the operator in accordance with the Data Protection Laws. Players are also entitled to change or amend their respective personal data.
- The company will use all responsible means to protect player data however it is not liable should a third party unlawfully seize such data. Lawful supply of such data to third parties is on an opt-in basis,
- By accepting these terms and conditions, the players also accept that in the case of defending chargebacks, the Company may send your personal information to the relevant payment providers.
- The Website uses 'cookies' to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
COMPLAINTS AND NOTICES
- If you wish to make a complaint regarding the Website, a first step should be to, soon as reasonably possible, contact Customer Services on firstname.lastname@example.org.
- In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
- You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
- When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
TRANSFER OF RIGHTS AND OBLIGATIONS
- We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
EVENTS OUTSIDE OUR CONTROL
- If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
- A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.
- If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
LAW AND JURISDICTION
RESPONSIBLE GAMING AND GAMBLING
- We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
- Underage Gambling - It is illegal for anyone under the age of 18 to open an account or to gamble on our website. We carry out age verification checks on all customers who use payment mechanisms which are available to under 18s and additionally perform random age verification checks on customers using other forms of funding mechanisms. Please note than anyone under the age of 18 found to be using the site will have any winnings forfeited and may also be reported to the authorities.
- Filtering Systems - Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions
- Setting of Financial Limits – A player may set financial limits mainly related to wagers and losses by contacting our Support team. Once these limits are set the player will not be able to exceed these limits.
- Setting of Session Time Limits – A player may set maximum Session Time Limits by contacting our support team. Once these limits are set the player will not be allowed to continue playing above the pre set time limit in any one session.
- Any notice for changes described above will be accompanied by a seven (7) day cool down period in which the player will not be able to revert the conditions previously placed on his account.
We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:
Agenzija Appogg - https://secure3.gov.mt/socialpolicy/family/fsws/appogg/appogg_info
Malta Gaming Authority- http://www.MGA.org.mt
Foundation for Social Welfare Services-http://www.fsws.gov.mt/en/appogg/Pages/welcome-appogg.aspx
- Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.
- Our customer support team will attempt to handle a player’s complaint as soon as is reasonably possible. If the support team cannot resolve the complaint they will escalate it to management for solution.
- In any case the player will receive a response to their complaint within a period of 10 working days.
Version date December, 2017